亮 陶 is currently the Datacenter Technician Lead at 亚马逊, where they oversee site operations for AWS. Previously, they served as a Senior Technical Support Engineer at both Citrix and Symantec, and held the role of Escalation Technical Support Engineer at Microsoft (China) in 2020. They began their career as a Team Leader at HP, focusing on commercial desktop technology. 亮 陶 also accumulated extensive technical support experience at Sutherland and Tek Experts. They earned a bachelor's degree in Network Engineering from 大连理工大学远程与继续教育学院 and an associate degree in Software Engineering from Dalian Jiaotong University.
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