Pradip Ekhande is a Senior Manager at Amazon, currently leading a team of over 2000 Customer Service Associates in the Concession Abuse Prevention vertical. With more than 10 years of experience in customer service management, Pradip has successfully scaled teams and improved operational metrics while fostering team engagement and customer satisfaction. Previously, they held various managerial roles at Amazon, including Operations Manager and Group Manager, where they drove strategic initiatives and business growth. Pradip also has a background in engineering and an MBA in Finance from Jamnalal Bajaj Institute of Management Studies.
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