Prashanth R

Prashanth R is currently an Escalation Manager in Incident Management at Amazon Development Center in Ireland, where they work on customer-impacting incidents affecting the global Amazon Retail Website. With extensive experience in Major Incident Management, Prashanth has effectively coordinated teams to resolve critical issues while maintaining high levels of client satisfaction and service quality. Prior to their role at Amazon, they held various positions, including Major Incident Management Analyst at Trane Technologies and Service Management Analyst at Unisys India, where they drove incident resolution and quality assurance across multiple service management processes. Prashanth's background also includes foundational customer support roles, showcasing strong communication skills and leadership in team environments.