Purnima Thakur

Purnima Thakur is an experienced professional with a diverse background in management and operations across various industries. Currently serving as a Manager at Amazon since May 2022, Purnima has previously held positions such as Team Leader Operations at IKEA, managing a team of 20 customer support generalists, and Deputy Manager at Reliance Communications, where responsibilities included overseeing 280 high-value corporate accounts. Prior experience includes roles at Vodafone, where Purnima worked as a Senior Executive - Quality Analyst, focusing on transactional quality management, and various positions that revolved around customer service and technical support, beginning with roles at GENPACT and Nipuna Services Limited. Purnima holds a Bachelor of Applied Science in Zoology Honours from Sacred Heart Convent School and a Bachelor's degree in Zoology from Ranchi Women's College.