Radka Pilch is an experienced Operations Manager currently working at Amazon Business Customer Service. They have held regional and global roles in customer service and customer experience, including positions as Global Customer Service Director at Oriflame Poland and EMEA Contact Center and Complaints Quality Sr. Manager at Citibank Europe. Radka has a strong background in service and sales, having won the Global Contact Center Top Performing Countries Award in 2014 and 2015. They hold a Master's degree in Economic Sciences and Management from Uniwersytet Mikołaja Kopernika w Toruniu and have completed postgraduate studies in Coaching and Mentoring at Uniwersytet SWPS.
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