Rafael Rodríguez is a QA Program Manager with over 10 years of experience in high-quality customer service roles across various companies. They held positions as a Quality Assurance Specialist and Supervisor at Western Union in 2020, and as a Program Manager and Quality Expert at Amazon from 2021 to 2022. Currently, Rafael is pursuing a Bachelor's degree in Journalism at Colegio Universitario San Judas Tadeo, having previously earned a Bachelor of Business Administration from Universidad Fidélitas in 2022. They possess advanced troubleshooting and problem-solving skills, along with strong social communication abilities developed through national and international educational institutions.
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