Randy M. has a diverse background in technical support and fulfillment roles, with experience spanning various companies. As a Fulfillment Associate at Hudson's Bay Company and Amazon, responsibilities included managing online store fulfillment and performing quality checks on incoming shipments. In the technical domain, Randy served as a Senior Technical Support Analyst at IBM, providing support to over 29,000 employees and resolving complex issues while training new agents. Additionally, experience as a Service Desk Analyst at TD involved offering technical assistance to financial clients. Currently, as a Salesforce Administrator with Trailhead by Salesforce, Randy develops dashboards and customizes the Salesforce platform to meet business needs. Randy holds degrees in Computer Networking & Technical Support from Seneca College and has completed several Salesforce-related courses, enhancing technical expertise in the Salesforce ecosystem.
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