Reena Fernandes

Reena Fernandes is a culture-elevating CX and operations leader with over two decades of experience in the industry. They have held various leadership roles, including Vice President of Operations at Accenture, where they led AI-powered initiatives to enhance customer experience. Previously, Reena served as Deputy General Manager at Firstsource, managing service operations across multiple channels. Their career also includes roles at major companies such as Amazon, Wipro BPO, and KLM, reflecting a strong background in operations management and customer service. Currently, they are pursuing a Bachelor of Commerce in Accounts and Finance.