Reni J. is currently a Technical Support Manager at Amazon, where they enhance customer experiences by leading a team that provides technical assistance for digital devices and Alexa services. Their role involves managing KPIs and SLAs while continuously striving for service excellence and productivity optimization. Previously, Reni served as an Assistant Operations Manager at Sopra Steria, where they developed analytical skills and focused on process improvements and team performance. Reni holds a PGDBA in HR, Compensation & HRIS from Symbiosis Institute of Management Studies and a Bachelor of Commerce from the University of Pune.
Location
Pune, India
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