Rob O'Hern is an experienced management professional with a strong background in customer service and call center operations. Currently serving as a Manager at Amazon since January 2020, Rob has previously held significant roles including Interim Director of Call Center Operations at Kaiser Permanente, overseeing a comprehensive call center providing support to over 585,000 members. Rob's career also includes positions such as Help Desk Manager at Electronic Classroom Of Tomorrow, where responsibilities included developing an internal call center and a customized CRM platform. Additional experience encompasses roles at Lumens Light + Living, InServ, NorthPoint Communications, SBC Communications, and CompuServe, showcasing a diverse skill set in managing customer care and technical support functions. Rob holds a Bachelor of Science degree in Education from The Ohio State University.
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