Rohan Kedia is a Senior Program Manager in Customer Experience at Amazon, bringing 11 years of expertise in CX, Program Management, and Digital Transformation. With a Bachelor's degree in Electrical and Electronics Engineering from the Indian Institute of Technology (ISM) Dhanbad, Rohan has led initiatives in various sectors, optimizing customer engagement and enhancing business outcomes across multiple regions, including the Middle East, India, and the UK. Previously, Rohan served in key roles at Flipkart, Capillary Technologies, and NTPC, demonstrating a proven ability to drive growth through strategic planning and innovative solutions.
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