Roni Dulman

Roni Dulman has extensive experience in customer support and strategy, serving in various leadership roles at Amazon from September 2014 to July 2020, including Director of Digital Customer Support Experience and Product Development, as well as Director of Amazon Business Customer Support. Prior to Amazon, Roni worked at American Express for over a decade, holding positions such as Director of Customer Care Strategy, where strategies were developed based on customer data analysis to enhance customer relationships and satisfaction. Roni also served as Senior Manager of Customer Experience Analytics, focusing on performance incentives and analytics. Earlier roles included Senior Marketing Manager and Project Analyst at American Express and Financial Analyst at Priceline.com, where competitive intelligence and market analysis were key components of responsibilities. Roni holds a Bachelor of Science in Finance from the University of Connecticut.