Ruma J.

Ruma J. has extensive experience in operations, customer support, and strategic transformation within the IT and telecommunications sectors. Notable roles include Team Leader Operations at GE Capital BPMSL, Associate Director at IBM focusing on profitability and client experience, and Global Transformation Leader at Amazon. Ruma J. has held various positions managing customer care and operational excellence at companies such as RPG Cellular, bharti Telenet, and airtel, showcasing a strong background in team leadership and service delivery operations. Educational achievements include an MBA in Marketing and a B.Sc. in Mathematics from Devi Ahilya Vishwavidyalaya.