Sam Gabbay is an accomplished IT professional with extensive experience in technical support and service desk operations, spanning over a decade. From January 2013 to June 2022, Sam operated as a self-employed Service Technician, assisting small businesses and home users. Professional experience includes roles as an ATS Service Desk Technician at Financière Sun Life, a Service Desk Technician at Dollarama L.P., and a Service Desk Technician at BMO Financial Group. Sam further advanced skills as an On-Prem Help Desk Specialist at Lightricks and as an On-Prem Service Desk Technician L2 at Cogeco Connexion, focusing on configuring and troubleshooting hardware and software issues. Currently, Sam serves as an IT Support Engineer at Amazon, emphasizing exceptional customer support and adherence to leadership principles. Educational qualifications include a Diploma in Computer Support and Networking from Pearson Electrotechnology Centre and a high school diploma from Westmount High School.
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