Sameer Shaikh is a Senior Program Manager at Amazon, bringing over 20 years of experience in the BPO industry, specializing in finance, telecommunications, and contact center operations. Throughout the career, Sameer has demonstrated a strong ability to enhance productivity, quality, and customer satisfaction while effectively managing costs. Previously, Sameer held various roles including Operations Manager and Senior Operations Manager at Firstsource and Service Delivery Leader at Olacabs.com. Sameer earned a Bachelor of Engineering in Electrical from L.T.C. of Engineering and a Post Graduate Diploma in Business Management from NMIMS.
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