Samia Martins currently serves as a Vendor Manager at Amazon since November 2024. Prior to this role, Samia held various positions at Expedia Group from April 2012 to November 2024, including Senior Manager of Operations and Senior Manager of Service Delivery for LATAM, where responsibilities included overseeing call center operations for Brazilian customers, focusing on conversion rates, gross booking value, process optimization, and customer satisfaction. Earlier career experience includes serving as Operations Manager for Atento, managing operations for high-profile clients such as Apple, Procter & Gamble, Nokia, and Microsoft from February 2007 to April 2012, with a focus on business growth, operational strategy, and customer satisfaction. Samia holds an MBA from Business School Sao Paulo, completed between 2011 and 2012.
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