Samir Ahmad is a seasoned CX strategist and BPO leader currently serving as a Senior Project Manager for Global Outsourcing at Amazon and the Founder & Coach at 2XCoaching. With over 15 years of management experience across Fortune 50 companies, they previously held various leadership positions at Verizon, including Senior Director of Global Customer Service Operations. An MBA graduate and adjunct professor, Samir has demonstrated expertise in operations management, process improvement, and strategic planning. A first-generation Pakistani-American, Samir's entrepreneurial roots and passion for technology shape their customer-centric approach in the industry.
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