Sebastian Koch is a seasoned professional currently serving as the Director of Customer Experience and Benchmarking in Europe and Asia at Amazon, where they lead a global team focused on enhancing customer and seller experiences. They previously held various senior roles at Amazon from 2012 to 2016, including Senior Manager for EU Customer Experience and Sr Program Manager for DE Customer Experience. Before their tenure at Amazon, Koch worked as an Associate at Oliver Wyman from 2003 to 2006 and as a Case Team Leader at Bain & Company between 2008 and 2010. Koch earned a Master of Business Administration (MBA) from Columbia University in 2008 after obtaining a Diplom Kaufmann from Universität Passau in 2003.
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