Serena Gori possesses extensive experience in customer service and quality analysis across various industries. At Lufthansa, Serena served as a Sales and Reservation Agent, focusing on airfare sales and reservation modifications. Subsequently, at PayPal, Serena held roles as a Brand Risk Management Agent and Customer Solution Agent, ensuring compliance with policies and addressing customer inquiries. Serena continued in quality assurance roles at Arvato CRM Solutions and Accenture, where responsibilities included evaluating AdWords accounts and providing feedback for continuous improvement. Currently, Serena works at Amazon as a Sr. Data Associate specializing in Rufus and Alexa Shopping, while also fulfilling the role of Investigation Specialist.
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