Shannon Wilson is an experienced Training Manager with a strong background in the internet industry and customer service operations. They served as a Customer Service Manager at Amazon from 2011 to 2015, where they led teams and implemented significant process improvements. Currently, as a Senior Manager in Learning at Amazon, Shannon oversees a diverse team responsible for global training programs affecting 100,000 associates worldwide. They previously held a project management role at Better World Books and earned a B.A. in Spanish, Psychology, and Latin American Studies from the University of Notre Dame.
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