Shashank Sharma has a background in operations and account management, with recent experience as an Operations Representative at Concentrix, where quality customer service was provided for Amazon.de. Prior to this role, Shashank served as an Account Manager at Amazon, supporting DACH-region selling partners in achieving growth and optimizing performance on the platform. Additionally, Shashank held the position of Investigations Specialist II at Amazon, delivering professional client responses. At EXL, Shashank worked as a Travel Care Executive, managing client communications for American Express Global Business Travel. Shashank obtained a Bachelor of Commerce degree from Mahatma Jyotiba Phule Rohilkhand University and language skills from Goethe Institut Indien.
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