Shivam is a Senior Software Engineer at Amazon eCommerce, specializing in distributed systems, databases, and high-availability architectures. They have designed and scaled mission-critical commerce systems and developed innovative AI/ML solutions, including a Ticket Resolution Agent and RAG pipeline. Previously, Shivam held software development roles at OYO Rooms and Cvent, where they contributed to fault-tolerant database infrastructure and optimized backend services. They began their career with internships at Infosys and IIIT Hyderabad after earning a Bachelor's degree in Electrical, Electronics, and Communications Engineering from the Indian Institute of Technology (Banaras Hindu University).