Shreya Goyal possesses a diverse background in customer service and program management, with notable experience at Concentrix as a Customer Service Specialist from August 2016 to June 2017, where skills included customer identification, query resolution, and performance target achievement. From October 2019 to September 2022, Shreya served as a Senior Catalog Associate at Amazon, responsible for ad-hoc reporting, training associates, improving process efficiency, establishing quality checks, and monitoring KPIs. Additional roles included Program Manager, where strategic program development and project management were key responsibilities, and Catalog Associate specializing in German, focusing on product listings, vendor coordination, and catalog error resolution. Educational qualifications include a German language degree from Max Mueller Bhavan, an MBA in Operations Management from Symbiosis Centre for Distance Learning, and a Business/Commerce degree from Hansraj College.
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