Shubham Singla is a dedicated Customer Service Leader with five years of experience in developing and executing customer service strategies. They have a strong background in operations management, currently serving as an Operations Manager at Amazon. Shubham's expertise includes team leadership, data analytics, and workforce forecasting, along with a commitment to enhancing omni-channel customer experiences. They hold a Master’s degree in Logistics and Supply Chain Management from the University of Windsor and a Management Post-Degree Certification from the University of the Fraser Valley. Throughout their career, Shubham has shown a passion for making a meaningful impact in customer service while fostering a culture of trust and teamwork.
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