Shyam Krishnan is a Senior Program Manager at Amazon's Customer Service Product and Tech team, where they lead initiatives to enhance the post-order experience for customers worldwide. With over 12 years of experience in Product Management, Program Delivery, Marketing, and Operations, Shyam focuses on driving innovation in customer self-service capabilities and optimizing customer journeys. Prior to their current role, Shyam worked in various positions at Amazon, including Senior Account Manager and Transaction Risk Investigator, and they also held roles at Flipkart and Aditya Birla Minacs. Shyam holds an MBA from the Indian Institute of Management, Kozhikode, and is passionate about leveraging data and customer insights to build impactful products.
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