Silke McCarthy

Silke McCarthy is a seasoned leader in Customer Service Operations, currently serving as a Senior Site Leader at Amazon. With a strong background in managing teams and driving operational excellence, Silke has effectively facilitated significant change management and business migration initiatives. They have also been instrumental in enhancing customer experience through strategic planning and continuous improvement programs across various industries. Silke's entrepreneurial spirit shines through their role as the owner of The Wine Gypsy, where they mentor small business owners and promote local products. Silke holds a Bachelor's degree in Management from the University of South Africa.