Simrat Dua is an experienced Operations Manager at Amazon, with over 11 years of expertise in customer service operations and strategic leadership. They have previously held roles such as Project Manager at LEANOPSYS BUSINESS CONSULTANTS and Team Leader at Convergys, where they successfully drove performance improvements and led strong teams. Simrat’s focus on process optimization, digital transformation, and customer-centric solutions has consistently resulted in enhanced operational efficiency and customer satisfaction. They hold a degree from Symbiosis Centre for Distance Learning.
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