Snow Zhang is a Senior Technical Program Manager at Amazon, currently leading the design and implementation of a GenAI-powered chatbot that enhances the candidate experience for millions of job applicants. Previously, they served as a Senior Program Manager at Airbnb, where they managed Trust & Safety programs and automated identity verification processes, achieving significant cost savings. Snow also gained experience as a Senior Technical Program Manager at NIO, contributing to the development of a vehicle operating system and overseeing large-scale IT projects. Their past roles include Senior Scrum Master positions at Toyota Motor Corporation and CBRE, where they promoted Agile methodologies and facilitated project delivery. Snow holds a Master's degree in Business Management from Saint Joseph's University.
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