Sofia Lopez Aragon

Sofia Lopez Aragon is a seasoned Sr. Program Manager with extensive experience in operations management within the internet industry. Previously, Sofia worked at Amazon.com as a Quality Improvement Specialist and held multiple leadership roles, including Customer Service Manager and Escalations Program Manager, where they drove improvements in business processes and customer experience. Earlier in their career, Sofia served as an English-Spanish Interpreter at Language Line Services. Sofia holds a Bachelor’s degree in Advertising from Universidad Latina de Costa Rica.