Sonia Cross is a Strategic Customer Success Manager with over 15 years of experience in Account and Project Management and 20 years in Call Center and Customer Service Management. Currently, Sonia serves as a Senior Customer Success Manager at Amazon, where they drive business growth and enhance the customer experience. Previously, Sonia held senior roles at Ricoh USA, Inc., ADP, and other organizations, focusing on client retention, account growth, and team leadership. Sonia earned a Bachelor of Arts in Sociology with a concentration in Economics from Rutgers University.
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