Steve James

Steve James is a senior customer solutions manager at Amazon, bringing over 12 years of expertise in program and product management, as well as functional analysis and architecture. They previously served as the Salesforce product owner and head of business systems analysts at Gusto, leading efforts in sales and service cloud implementations. Steve has experience as an IT consultant, working with local businesses to streamline operations, and has held various roles in IT and marketing throughout their career. They are currently pursuing degrees in business administration and information systems at the University of Toledo, while also studying marketing, management, and Italian at Scuola di Amministrazione Aziendale.