Steven Kelly is a strategic and results-driven customer experience leader with over a decade of experience in operational excellence, product improvement, and customer advocacy at Amazon. They have a proven track record of launching and scaling global support programs, streamlining operations, and driving significant business impact. With deep experience in leading international support operations and escalated support teams, Steven is passionate about enhancing customer experiences and mentoring others. Their educational background includes an Associate of Arts and Sciences from Bellevue College and a Bachelor’s degree in Economics with a Spanish minor from Brigham Young University.
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