Suniti Kumari has a background in customer service with a focus on the German-speaking market. At Concentrix from September 2022 to July 2023, Suniti served as a Senior Representative, assisting Amazon customers with inquiries related to purchases and account issues over the phone, accumulating more than nine months of experience. Currently, as an SPS Associate at Amazon since August 2023, Suniti engages with sellers in Germany and the EU via email and chat to address product, transportation, and payment issues. Additionally, Suniti worked on an Outbound Call project from October 2024 to January 2024 to enhance seller experience. Academic qualifications include a Bachelor's degree in German Studies from Delhi University, where Suniti achieved an 8.27 CGPA, following a commendable performance in Humanities at Kendriya Vidyalaya.
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