Swati Behl is a seasoned Service Delivery and Program Management professional with over 15 years of experience in ITES and IT. Currently, Swati serves as a Senior Program Manager at Amazon, where they apply their expertise in operations, client relationship management, and incident management. Previously, Swati worked at HCL Technologies, holding roles such as Service Delivery Manager and Senior Manager, where they led multi-country teams and managed critical operations for Fortune 100 clients including Nokia and Electrolux. Before joining HCL, Swati was a Senior Associate in Program Management at Sapient, managing QA service delivery and key project metrics.
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