Thomas Ha currently serves as a Technical Support Engineer at Amazon Robotics since August 2025, following a role as Senior Technical Support Specialist at SOTI from March 2022 to August 2025, where responsibilities included providing pre-sales and post-sales technical support for various SOTI products and managing cloud servers. Prior to SOTI, Thomas volunteered as an ICT Service Desk Officer at the Brotherhood of St Laurence, offering IT support to over 1500 users in a diverse environment. Experience also includes serving as a Systems Programmer at Hutchison Ports HIT, focusing on executive support and incident management, and technical support roles at E-Tone Technology Limited. Thomas holds a Bachelor of Social Sciences Education (Hons) from The Education University of Hong Kong and a Postgraduate Diploma in Information Technology from HKUSPACE.
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