Todd Pawlowski is a transformative and collaborative customer experience leader with extensive global operational expertise. Currently serving as the Director of Global IT Services at Amazon, Todd previously held senior leadership roles at companies like Freshly, Inc. and Blizzard Entertainment, where they led large, high-performing teams and achieved significant customer satisfaction ratings. Todd founded and directed innovative initiatives at Virgin America, contributing to its reputation as a top domestic airline. Additionally, Todd is the Managing Partner of T&C Possibilities, LLC, focusing on management consulting and operational excellence. Todd is pursuing a Certificate in Transformation Management from the University of Virginia Darden School of Business.
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