Treyc Zapien currently serves as the Head of Customer Experience Programs at Amazon Web Services, beginning in April 2024, where leadership focuses on enhancing customer experiences through AI-powered models and proactive quality management systems. Prior experience at Amazon includes roles such as Operations Area Manager II, Head of NA Last Mile Delivery Experience Programs, and Senior Operations Manager, with responsibilities ranging from overseeing high-volume outbound operations to managing significant budgets and teams for Amazon Logistics. Prior to Amazon, Treyc worked as a Swing Manager at McDonald's. In the pursuit of professional development, Treyc is currently enrolled in a Bachelor's degree program in Business Administration and Management at Western Governors University, anticipated to complete in 2027.
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