Usra Iram is an operations and people experience professional based in Riyadh, with over five years of experience in customer experience and process management. Currently serving as an Escalation & Process Improvement Strategist at Amazon, Usra leads the resolution of high-priority customer escalations and implements cross-functional improvements. Previously, Usra held roles such as Client Delivery & Business Development Manager at Confid Qatar and Talent Acquisition Specialist at W3Global, where they excelled in client relationships and recruitment processes. Usra obtained a Master of Science from Osmania University and is currently pursuing a Bachelor of Science at the same institution, along with a diploma in Human Resources.
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