Valari Parmenter is currently a Principal Program Manager at Amazon, where they design and execute comprehensive training solutions for the Customer Service team aimed at enhancing the associate learning experience. They previously served as a Senior Customer Service Training Manager, managing training operations for over 4,000 associates across multiple Latin American countries. Valari began their career at Amazon as a Customer Service Associate, eventually working their way up through various roles, including Customer Service Team Lead and Quality Improvement Specialist. They hold a Bachelor of Arts in Organizational Communication from Kaplan University and an Associate of Arts from Columbia Basin College.
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