Vanshika A possesses experience in customer service and resolution management, currently working as a Resolution Specialist at Amazon since March 2024, where responsibilities include overseeing complex customer issues, providing resolutions through various communication channels, and supporting frontline agents. Prior to this, Vanshika served as a Customer Service Representative focused on concession abuse prevention, addressing fraudulent behavior related to concession programs. Experience also includes a role as a Process Associate at IGT Solutions, verifying travel documents for United Airlines during the pandemic. Vanshika holds a Bachelor of Arts in Political Science and Government from Delhi University, completed in 2022, and a high school diploma from St. Anthony's Senior Secondary School in New Delhi.
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