Vashima Goel is a seasoned Customer Experience professional with 20 years of expertise in enhancing customer and seller experiences across various industries. Currently serving as the India Head for Perfect Order Experience at Amazon, Vashima previously held leadership roles at prominent companies such as Flipkart, eBay, Zomato, Oracle, and Nielsen. Vashima's initiatives have focused on data-driven insights and process re-engineering, significantly improving customer satisfaction metrics like Net Promoter Score (NPS). Vashima earned a Bachelor's degree in Commerce and a Master's degree in Business Economics from Delhi University.
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