Victor Paiva is an experienced OPS Lead with a strong background in customer service and operational leadership at Amazon Brazil. They began their career in customer service, excelling in problem resolution and optimizing customer experience through established service protocols. After serving as a Training Assistant for two years, Victor currently supervises support teams, focusing on achieving performance metrics and enhancing efficiency through strategic tools. Additionally, their experience at Bradesco involved direct client engagement in sales and credit origination. Victor holds a degree in International Business from Faculdade de Tecnologia de Praia Grande.
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