Amazon
Vikas Kohli is an experienced professional with a strong background in operations and technical support, currently serving as the Director of Machine Learning Ops at Amazon since July 2015. In this role, Vikas designed and implemented a machine-learning support model that enhanced customer satisfaction and optimized operational costs. Vikas has held various leadership positions at Amazon, including General Manager of Technical Support and Senior Operations Manager for Digital and Devices Tech Support and Seller Support, where responsibilities included driving strategic initiatives, fostering a customer-centric culture, and improving performance metrics. Prior to Amazon, Vikas was associated with Wipro for nearly a decade in roles such as Associate Vice President and Service Delivery Manager, focusing on account leadership for Fortune 500 clients. Vikas's earlier experience includes a Regional Manager position at Delhi Call Centers and an Associate role at Icon Data Management. Vikas holds a Bachelor's degree in Commerce from Delhi University and has completed education at Doon School.
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