Viral Jain is currently the Head of Research & Insights at Amazon Seller External Relations, where they lead initiatives to drive growth through customer insights. They previously held multiple research roles at Amazon, including Sr. Research Manager for Devices and Sr. Customer Insights Manager for Amazon Fresh Stores, contributing to significant product development and marketing strategies. Viral has also gained experience as a Marketing/Business Development Analyst at Sony Electronics and a Sr. Analyst at Pelican Products, Inc. They hold a Bachelor of Science in Computer Science from Bharati Vidyapeeth and two master's degrees: one in Management Studies with a focus on Marketing from the University of Mumbai and another in Business Administration from San Diego State University.
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