Walid R.

Walid R. has nearly 25 years of experience in managing customer service and call center operations within telecom and service provider sectors. They have held significant positions at Etisalat UAE, where they led high-performing teams and drove customer satisfaction initiatives. Currently, Walid serves as a Senior Program Manager at Amazon, where they manage data privacy initiatives and collaborate with cross-functional teams to enhance customer experiences. They hold a Bachelor's degree in Computer and Information Sciences from Sadat Academy for Management Sciences.