Won B.

Won B. has extensive experience in customer experience and insights, currently serving as a Sr. Product & Consumer Insights Manager at Amazon, focusing on digital entertainment and services. Previously, they held leadership roles at DoorDash as the Head of CX Operations in Canada, and at Samsung Electronics America as a Program Manager overseeing chatbot and live chat support operations. Won began their career in sales business development at Zenefits and further developed their skills as an MBA Consultant at Microsoft. They hold an MBA from the University of Washington and a Bachelor's degree in Urban Studies & Planning from the University of California, San Diego.