Yujia Song is a Senior Manager in Operation Excellence at Amazon, with extensive experience in e-commerce business operational support. They lead project and business analyst teams to identify and eliminate process defects through LEAN and Six Sigma projects. Previously, Yujia held various roles at Amazon, including Operation Excellence Manager and Quality Program Manager, where they focused on improving service quality and operational efficiency. Yujia earned a Bachelor's degree in Inter-culture Communication from the National Academy of Chinese Theater Arts.
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