Zhen Wang is currently an Operation Manager at Amazon, bringing over 10 years of customer support call center experience. Previously, Zhen worked at Dell where they held various roles including Team Leader, focusing on team management and performance improvement. Zhen earned a Bachelor's degree in Computer and Information Sciences from Tianjin University between 1998 and 2000. Adept in data analytics and troubleshooting, Zhen is proficient in office applications and holds a Dell BPI Green Belt in Business Process Improvement.
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