Ziad Anis is an experienced professional with a background in customer service management, having held various roles at Vodafone UK from 2011 to 2020, including International Account Operations Manager and International Account Operations Supervisor. Ziad has demonstrated expertise in leading large teams, strategizing for improved customer experiences, and implementing complaint resolution procedures. Currently serving as Group Manager at Amazon since July 2022, Ziad oversees approximately 100 associates, ensuring exceptional service delivery. Additionally, Ziad is skilled in enhancing customer experience programs, leveraging analytical and strategic capabilities. Ziad holds a Bachelor's degree in Law from Cairo University.
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