Laura Merlan has a diverse background in player support and tour operations, with key experience at Amber from October 2022 to September 2024 as a Player Support Escalation Specialist, Player Support Team Lead, and Player Support Agent specializing in English and Japanese. Previously, Laura worked as a Tour Operator with a focus on Japanese at G2 Travel from September 2019 to December 2020. Academic achievements include a Diploma of Education in Cultural Studies/Critical Theory and Analysis from Nara University of Education, as well as both a Bachelor's and Master's degree in Foreign Languages, Literatures, and Linguistics from the University of Bucharest.
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